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FAQ


If you have questions about shipping, please check out our shipping policy page.

Q: Do they fit big or small?

A: They fit a bit bigger so you can have the option to wear with socks. If you are a half size and we don’t have your available, please size down. Keep in mind that our slippers are open toed and can cover a range of sizes.

Q: Do they cure foot pain?

A: Most of our customers who experience foot pain say they help a lot. But, no they do not 100% cure foot pain.

Although, the Cloud Sandals do compress with each step and absorb the position of your foot, making it more comfortable then most footwear.

Q: Are they as comfy as they look?

A: Yes, but they are slightly stiffer when you get them. Wear them for a week to break them in and they will soften up, or soak them in warm water for 30 minutes.

Q: Are they waterproof?

A: Yes, you can wear them in any condition. Wear them at the beach, inside, in the shower, on a walk etc.

Q: Do these fit wide feet?

A: Yes, the Cloud Sandals fit wide feet.

Q: Do you sell in men's sizes?

A: Unfortunately we do not, but we are working on getting bigger sizes. Currently subtract 2 sizes to get a men's size. for example woman's 11 = men's 9

Q: They are more stiff than advertised, why is this?

A: The EVA material we use is designed to break in over time, they are supposed to be stiff right when you get them. If you want to skip the “break in” period, then soak them in warm-hot water for 30 minutes.

Q: Do they offer arch support?

A: No they don't have much arch support, but the material is designed to compress and relieve pressure off your feet.

 

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We truly believe we have some of the best products in the world, and we want to make sure we back that up with a risk-free ironclad 30-day Money Back Guarantee.
If you don't have a positive experience for​ ANY​ reason, you can quickly contact our helpful customer support team and we will answer your question immediately.